Data Deletion

This page explains how to remove the information Loopa Pulse holds about you, including the data we receive when you connect Facebook, Instagram or LinkedIn. Loopa Pulse is operated by Loopa Technologies NZ Limited. See our Privacy Policy for what we collect and why.

1. Disconnect your social accounts

To stop Loopa Pulse posting for you and remove the access it holds for a social account:

1. Sign in to Loopa Pulse and open My Connections.
2. Click Disconnect next to Facebook & Instagram, or LinkedIn.

When you disconnect, we delete the access tokens for that account straight away, so Loopa Pulse can no longer post to it or read its information. For Facebook and Instagram we also ask Facebook to withdraw Loopa Pulse's permissions.

You can also remove Loopa Pulse from the platform itself at any time:

• Facebook and Instagram: Facebook > Settings & privacy > Settings > Business integrations (or Apps and websites), then remove Loopa Pulse. When you ask Facebook to delete your data, it tells us, and we automatically delete your connected Facebook and Instagram accounts, their access tokens and your "Log in with Facebook" link. Facebook gives you a link to a page showing the result. Your Loopa Pulse account itself stays until you delete it (section 2).
• LinkedIn: LinkedIn > Settings > Data privacy > Permitted services, then remove Loopa Pulse.

Posts already published to your pages stay there. Delete them on each platform if you want them removed.

2. Delete your Loopa Pulse account and all of its data

1. Sign in to Loopa Pulse and open Settings.
2. Click Delete account at the bottom of the page.
3. Type DELETE and confirm, then enter the code we email you.

Your account is deleted as soon as you enter the code. We permanently delete:

• your login and profile details;
• your connected social accounts and their access tokens, and we withdraw Loopa Pulse's permissions on Facebook;
• your posts, schedules and post performance figures;
• your website connection and the listings and testimonials collected from it;
• your templates, topics, postcodes and Auto-Posting settings.

This can't be undone. If you have an active subscription, cancel it first under Settings > Subscription > Manage Subscription.

What we keep

Your office's details stay in Loopa Pulse if other people in your office still use it. Stripe, our payment provider, keeps payment and invoice records that the law requires, under its own privacy policy. Server logs and backups that may include your information are removed as they expire, normally within 90 days.

Can't sign in?

Email support@loopa.co.nz from the address on your account and ask us to delete it. We'll confirm it's you and delete your account and data within 20 working days, and tell you when it's done.